Book now

FAQ

Additional FAQs to Answer All Your Questions

  • Are the property photos and descriptions accurate?
    Yes. The photos and descriptions of each property are prepared by highly specialised professionals and reflect the property listed on the website with complete accuracy.
  • Why do I see identical photos of the property but with different sleeping capacities?
    On the website you may find different rental versions of the same property, each with a different number of sleeping places. This allows the villa to be rented more flexibly to both smaller and larger groups. When a villa is offered with different occupancy versions (for example, Villa 12&1), this means the property genuinely includes that configuration of bedrooms and extra beds.
    Please note that no other guests will ever be present at the property during your stay, and the entire villa, garden and swimming pool will be for the exclusive use of one single group of guests.
  • Is the calendar shown on the property page updated?
    Yes, the calendar is always updated in real time.
    If the dates are shown in white as bookable days, the property is free and available.
  • Is it possible that the property is listed on other websites as well?
    Yes. Any presence on other operators’ websites or on other portals (OTAs) is authorised by us, and the property is published with the same name, features and photographic material.
  • Why do I write to tourist portals such as VRBO, TripAdvisor or Airbnb and receive a reply from Your.Rentals?
    Your.Rentals is the hosting platform that manages our rentals and where the property has been listed by us.
  • What is the usual length of the proposed rentals?
    Rentals are generally weekly and usually run from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same guest.
    However, it is also possible to book short stays (for example 4–6 nights), non-weekly stays longer than 7 nights (for example 8, 9 or 10 nights), or weekly stays with arrival and departure days different from Saturday.
  • Is the villa rented for exclusive use?
    Yes. The property is rented for the exclusive use of you and your travelling companions.
  • Could other guests stay in the same property during my stay?
    No. No other group of guests will be present in the property you have rented for the entire duration of your stay.
  • Is the swimming pool for exclusive use?
    Yes. The swimming pool is for exclusive use and is open every year from the last week of April until the first week of October.
  • Are bed linen and towels provided in the property?
    As this is a private property, bed linen and towels are provided at check-in.
    Weekly or mid-week linen changes can only be arranged through third-party providers and paid directly by the guest during the stay.
  • Are essentials such as salt, pepper, sugar, toilet paper and shampoo provided in the property?
    Generally, no. However, at the owner’s discretion, you may find a welcome pack upon check-in.
  • Does the property accept pets?
    Small pets are accepted. In some cases, an extra charge for additional cleaning may apply, as specified on the relevant property page.
  • Is it possible to arrive on a day other than Saturday?
    Yes, on request, generally during low and mid season.
  • If I wish to rent a property for 2 or more weeks, are discounts or special rates available?
    Yes, but they vary depending on the requested period, the selected version of the property, and the length of stay.
  • Is it possible to stay for more than 4 consecutive weeks?
    No booking can exceed 4 consecutive weeks under the same guest’s name.
  • Is it possible to book stays shorter than one week?
    Short stays are usually possible during low and mid season and are generally not accepted for fewer than 4 nights.
  • What are the check-in and check-out times?
    Check-in is scheduled between 4:00 pm and 7:00 pm, while check-out is required by 10:00 am.
  • Can arrival and departure times be changed?
    Changes to arrival and departure times may be requested, but they must be accepted and confirmed by Service Valdera S.a.s.
  • What should I do to collect the keys to the property?
    You will be welcomed at the property by the owner or a designated representative at the agreed time.
    For anything you may need, we remain available by phone, WhatsApp and email.
  • How do I reach the property?
    Once the final balance has been paid, you will receive, together with your presentation vouchers, detailed directions to the property.
    These directions include the villa address, GPS coordinates, and the phone numbers of the person responsible for welcoming you at the villa.
  • Does the owner or person in charge speak English?
    Yes, we speak English and French. We also remain available by phone, WhatsApp and email.
  • What does “private structure” mean?
    The difference between a private structure and an accommodation business is that a private structure cannot directly provide additional hospitality services through the owner during the rental period.
    This means that in a private structure, services such as weekly linen changes, weekly cleaning or mid-week cleaning are not directly available from the owner.
    These services may only be provided by third parties and paid directly by the guest during the stay.
  • What is the villa equipped with?
    The kitchens are fully equipped with pots, cutlery, glasses, crockery and enough chairs for the size of the property, and also include a dishwasher, washing machine, iron and ironing board.
  • What does the weekly linen supply include?
    You will be provided with bed linen, face towels, guest towels and bath towels.
    Where a swimming pool or hot tub is present, you will also be provided with a pool towel.
  • Is weekly cleaning included?
    In a private structure, the initial and final cleaning service is included, but general weekly housekeeping is not provided for multi-week stays.
    Extra cleaning may be requested and can only be carried out by specialised companies with whom the guest will be put in contact upon arrival at the property.
  • Is weekly linen change included?
    In a private structure, for stays longer than one week, replacement linen will be left at your disposal upon arrival.
  • Can I request extra cleaning or extra linen changes?
    Private structures cannot provide these services directly. In such cases, they will be carried out by specialised staff able to provide the service.
  • Are baby cots and high chairs available in the property?
    Yes. One baby cot and one high chair are already available in all properties and are included in the final booking price.
  • Do I need to hand over the security deposit upon arrival at the villa?
    Yes. The security deposit is required upon arrival at the villa and can be paid in cash or by credit card.
    The amount varies depending on the booked occupancy version of the villa or family suite, and it will be refunded at departure provided no damage is found, or retained up to the amount necessary to cover any damage, without prejudice to any greater amount due.
  • Do I need to complete the check-in form and provide my details upon arrival?
    Yes. This is important and guests’ identification document details must be provided in accordance with legal requirements.
  • To whom should the check-out time be communicated?
    Check-out is usually required by 10:00 am. The desired departure time should be communicated to the person responsible for welcoming you, preferably upon arrival or during the stay, but always with sufficient notice.
  • How does waste separation work at the property?
    Waste disposal instructions will be explained to you upon arrival at the villa.
    Failure to follow the rules, from proper waste separation to taking rubbish to the designated containers, may result in an extra fee ranging from €50 to €100 depending on the cleaning or intervention required.
  • During the booking process, is it possible to exceed the maximum number of guests indicated on the property page?
    During the booking process, it is possible to enter a number of guests not exceeding the property’s maximum capacity.
    If the maximum number is exceeded, the request will be subject to approval by Service Valdera Sas, which reserves the right to refuse the booking or interrupt the stay if the occupancy limit for which the villa is rented is exceeded.
  • How can I make the payment?
    You can make payments by credit/debit card or by bank transfer.
    Credit/debit card. This is the recommended payment method and allows the property to be booked immediately in the guest’s name.
    Bank transfer. This type of booking is subject to verification by the operator. From the moment of acceptance, an option is placed that temporarily blocks the property for 24 hours. In order for the booking to be definitively confirmed, a copy of the bank transfer must be sent by email/fax within this deadline. Once the option is entered, the bank details will be visible on the contract sent by the system and in a direct email sent by the operator.
  • What happens if I do not respect the payment terms for a booking?
    In the case of a deposit payment, since this type of booking is treated as an option, if the payment deadline is not respected, the system automatically releases the property when the deadline expires, making it available online again.
  • What happens if I do not respect the final balance payment terms for a booking?
    In this case, in accordance with the general conditions and booking terms, the system cancels the booking and records it as a forced cancellation, sending you an email to notify you of the cancellation and any related penalties.