The rental of all the properties presented on the website www.dimorasanjacopo.it are private houses and for holiday purposes, and above all without services that may be requested by guests directly from external companies. All the properties do not have standards or categories recognized at an international level, but do reflect in the architecture and in the furnishings the local traditions and the personal taste of the owner, therefore it is normal – as it is common in the house we usually live in – that there can be some small flaws.

SERVICE VALDERA S.A.S. deals with weekly rentals that run from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same client, if considered in the agreement with the owner. During low and medium season it is possible to do short stays, or with arrival and departure days different from Saturday, but only in some receptive structures and with the approval from the owner. During peak season, and in particular for the two central weeks of August, the booking of just one week is subject to the approval of SERVICE VALDERA S.A.S. and of the owners themselves.

Once the reservation request by bank transfer has been received (via website/e-mail) and the availability for the requested period of the property verified, SERVICE VALDERA S.A.S. will reserve it for the client by sending (via e-mail) the booking confirmation with the necessary bank details for the requested payment. The reservation is confirmed only when the payment within the established terms and copy of the bank transfer have been received. For last minute bookings (within 60 days prior the arrival) you have to directly proceed with the reservation, which is in any case binding and validated by the copy of the transaction made within the expiry date, and confirmed at its reception. The reservation request with bank transfer, if not confirmed by the client within the communicated expiry date and time, will be automatically cancelled by the system. In order to complete the reservation it is mandatory to complete the online check-in provided after booking.

The structures on the SERVICE VALDERA S.A.S. website can directly be booked online by proceeding with the deposit payment by credit card. In this case the booking is confirmed when SERVICE VALDERA S.A.S. will accept the payment and send the receipt/invoice for the payment itself. At the moment of the acceptance of the option or reservation, the clients will receive from SERVICE VALDERA S.A.S. (via e-mail) the booking form with personal data of the client, amounts and expiry dates of the different payments (DEPOSIT/BALANCE), payment conditions in addition to the general booking terms.

For reservations made less than 60 days from the beginning of the stay, the clients have to proceed with a single payment of the total amount of the rental at the time of the booking. The terms of payment will be the same as those in the normal booking procedure.

The booking form contains the amounts and dates of the different payments due to complete the reservation, as follows:
To be paid at the time of booking: 30% as DEPOSIT calculated on the rental listed price, plus 5.0% as SV Reservation fees.
To be paid within 60 days prior to the beginning of lease: 70% as BALANCE to be paid by bank transfer or credit card.

The Reservation fees (5.0% of the rental price) include: Booking management fee.
Upon receipt of the deposit SERVICE VALDERA S.A.S. “SV” will send to the clients, by e-mail: Booking confirmation.
Upon receipt of the balance SERVICE VALDERA S.A.S. “SV” will send to the clients, by e-mail, the documentation regarding the reservation: Voucher; Directions to reach the property booked; Invoice.
NB: Prices are displayed with the foreign exchange rate, updated daily. Payments for bookings will be regulated and accepted exclusively in EURO. *Except special terms and conditions, specified at the moment of the reservation.

The present contract under Article 32 of the Tourism Code does not provide the right of withdrawal pursuant to the Legislative Decree of 6 September 2005, No 206 for contracts concluded at a distance. However, cancellation of the booking is possible, and must be sent in working days (Monday to Friday from 09.00 to 19.00) prior the arrival, which does not include the day of arrival itself and the one of the notification itself. The notification must be sent through email to: servicevaldera@libero.it specifying “Request Cancellation” and all the booking details.

The cancellation of a booking, even if replaced by another one, has the following penalties:

• 30% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation notified before and not later than 60 days prior the beginning of stay;
• 60% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation notified between the 59th and the 30th day prior the beginning of stay;
• 80% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation notified between the 29th and the 15th day prior the beginning of stay;
• 100% of the total price (rental price for the booked period) plus SV Reservation fees in case of cancellation notified within 14 days of the beginning of stay.

Service Valdera “SV” booking fees are never refundable.

Changes requested on the property after a reservation has been confirmed, do not bind SERVICE VALDERA S.A.S. in the event these cannot be met. SERVICE VALDERA S.A.S. will do everything to satisfy the client’s need, however, any changes or modifications, if accepted, will entail a fixed charge of Euro 50.00 for the client. In case of a request for a change regarding properties with different versions, the change of the booking into the version with less sleeps than the one booked before entails a penalty which may change according to the reserved period and has to be established with the owners.

All the properties listed in the SERVICE VALDERA S.A.S. catalogue and on the website www.dimorasanjacopo.it have been examined and photographed by Service Valdera S.a.s.. The descriptions published by our company correspond to the state of the properties at the time of the visit and acquisition, and have been written in the most truthful way. What SERVICE VALDERA S.A.S. offers the clients, is a way of life: the possibility to experience and learn the habits and customs of the local population by spending a holiday in private houses which represent Italian tradition and history and which do not respond to the categories internationally recognized, but follow the personal tastes of the owners.

Any minor deficiency related to the characteristics of the architecture and traditions of the location cannot be considered as a ground for complaint. SERVICE VALDERA S.A.S. cannot be held responsible in case the property does not match the personal liking of the client, since the client has signed the contract, which it is clearly requested to carefully read the property’s detailed page in all its parts.

In case of serious inaccuracies or issues, the client can contact the office by phone at +39 0587 628261 or +39 3887212211 or email: info@dimorasanjacopo.it during office hours. The client has to confirm the complaint by writing within 12 hours from arrival at the property or from the acknowledgement of the problem via e-mail (info@dimorasanjacopo.it). If a complaint is presented after the end of the stay, no form of refund will be recognized.

SERVICE VALDERA S.A.S. does not recognize as grounds for complaint: weather conditions, presence of local fauna, mosquitoes and insect bites, lack of electricity/gas/water due to external agencies or force majeure, non-potability of water unless otherwise noted, and inconvenience caused by third parties (public roads maintenance, restorations nearby, etc.).

In the event that SERVICE VALDERA S.A.S. is forced to cancel the client’s booking for reasons beyond its control or due to force majeure, it will allocate, in agreement with the client, the same property for an available and suitable lease period.
If the price of the lease period is lower than the amount already paid by the client, SERVICE VALDERA S.A.S. will refund the difference. If the price exceeds the amount paid by more than 10%, the client will be required to pay the difference.
If the parties fail to reach an agreement, SERVICE VALDERA S.A.S. will refund the amount paid, less the registration fee.

Roads and distances: Properties are mostly country houses located in quiet places; roads leading to the properties are often unpaved, sometimes narrow, steep or uneven. Clients are asked to carefully read the property’s profile (Location and Map) and check the access road description and the satellite map.

SERVICE VALDERA S.A.S. cannot be blamed for adverse weather conditions that make roads difficult, or if clients are not expert in driving on unpaved roads. They are also not liable if the client has not carefully read everything on the website as required at the moment of booking.

Each property’s profile shows what is included and what is not included. Additional services (extra cleaning, linen change) are on request and can be booked 60 days prior to arrival; after that, confirmation depends on supplier availability.

Heating and electricity (where required): may be charged as a flat rate (paid during online check-in) or based on actual consumption. In the latter case, the relevant cost must be paid by the client on site, upon departure, directly to the property owner or to the person in charge of the property.

Heating and air conditioning use: regulated by laws that may vary by region. Generally, heating may be used from November to April for a maximum of 8 hours per day, while air conditioning may be used during the summer months. Clients must comply with the applicable regulations. The cost is normally included in the rental price; however, any additional charges resulting from consumption exceeding normal usage may be charged to the client and must be paid on site to the property owner.

Internet connection: Wi-fi is free. SERVICE VALDERA S.A.S. and owners are not liable for technical malfunction; countryside connections may slow down or be unstable and may not be suitable for heavy downloads or work needs.

Electric car charging: not permitted without a specific charging point and without prior consent. Any use of electric vehicle charging must be paid for by the client. Failure to comply with these rules may result in additional costs and/or damages being charged to the client.

Arrival and departure day is Saturday. Expected arrival time is between 4.00 pm and 7.00 pm, unless otherwise specified. Clients should communicate arrival time at least a week in advance. Late arrivals after 08.00 pm may require an extra charge for late check-in (50 euros).

Departure must be in the morning before 10.00 am. Early check-out before 08.00 am may require an extra charge. Departure time must be communicated at least 12 hours beforehand.

On arrival, clients must present their entry voucher and valid ID (passport or identity card) to the owner or representative for registration as required by Italian law. Without these documents, access to the property will be at the discretion of the owner.

At the time of booking, clients must enter names and ages of all guests in the Public Security Form. The maximum number of people indicated for the property may not be exceeded.

Events in the villa: only certain properties can host events. Any event request must be approved in advance by SERVICE VALDERA S.A.S. Without formal authorization it is not permitted to organize events or external services (catering, music, staff, etc.).

SERVICE VALDERA S.A.S. can provide cribs/cots/highchairs. Most houses offer the first cot free of charge; additional cots cost Euro 60.00 each per week. The number of cots must be requested via Booking Form at least 30 days prior to arrival. This category applies to children under 2 years old.

Each property sheet indicates whether pets are allowed. The client must inform us at the time of booking if they intend to bring pets, specifying their number and size. The owner may refuse access if pets have not been declared or if their number is considered excessive. An additional cleaning fee may be required on site. A fee of €50 per pet per week will be charged.

Our property can host events. Any event request must be approved in advance by SERVICE VALDERA S.A.S. Without formal authorization, it is not permitted to organize events or external services (catering, music, staff, etc.). Any approved event may result in an additional charge to the rental price, which must be agreed upon with the property owner.

Initial and final housecleaning are included unless otherwise specified. Weekly housecleaning (where applicable) does not include kitchen cleaning and waste disposal. Properties must be returned in good hygienic conditions; otherwise extra cleaning costs may be charged.
The kitchen must be left clean and tidy. If guests cannot clean it before departure, the owner may request an extra charge for kitchen cleaning (60 euros per kitchen).

The pool is open from the last week of April until the first week of October, outside the period requiring agreement and an additional charge. Garden conditions may vary due to drought or water restrictions; SERVICE VALDERA S.A.S. cannot be held responsible for deterioration caused by such circumstances.

In the event of exceptional maintenance essential for the holiday, clients may not prevent access to owners/managers. Owners will provide prior notice and require guests’ presence where possible; if guests cannot be present, owners/representatives may enter if necessary to carry out repairs.

Italian municipalities may apply a tourist tax per person per night. The amount is set by the relevant Municipality and certain exemptions may apply (for example, for children under 11 years of age). The tax must be paid directly to the property owner upon arrival at check-in.

Guests must comply with standards of good behavior and respect the owner and the property. It is forbidden to move furniture, take furnishings outside, or use them improperly. If behavior results in damage, the owner may terminate the lease and request immediate removal of the client, including contacting authorities.
SERVICE VALDERA S.A.S. denies any liability for disputes between the client and the property owner. In the event of legal action, SERVICE VALDERA S.A.S. and the owner will provide the client with information regarding the competent court, which is hereby agreed to be exclusively in Pisa, Italy.

Personal data acquired by Service Valdera S.a.s. will be treated confidentially and in compliance with privacy and applicable law, using appropriate security measures for both paper and electronic processing. Data will be processed only for purposes determined by the contract (including accounting and administrative purposes).

All documents are written in Italian and English and rules and regulations are determined and enforced by Italian Law.