General booking conditions
- Weekly rental
- Period of lease
- Booking procedure with bank transfer
- Online booking procedure
- Reservations made less than 60 days from the beginning of stay
- Conditions and terms of payment valid for reservations of leases with maximum duration of 4 weeks
- Cancellation notice
- Cancellations valid for reservations of lease with maximum duration of 4 weeks
The rental of all the properties presented on the website www.dimorasanjacopo.it are private houses and for holiday purposes, and above all without services that may be requested by guests directly from external companies. All the properties do not have standards or categories recognized at an international level, but do reflect in the architecture and in the furnishings the local traditions and the personal taste of the owner, therefore it is normal – as it is common in the house we usually live in – that there can be some small flaws.
PERIOD OF LEASE
SERVICE VALDERA S.A.S. -deals with weekly rentals that run from Saturday to Saturday, for a maximum of 4 consecutive weeks for the same client, if considered in the agreement with the owner. During low and medium season it is possible to do short stays, or with arrival and departure days different from Saturday, but only in some receptive structures and with the approval from the owner. During peak season, and in particular for the two central weeks of August, the booking of just one week is subject to the approval of SERVICE VALDERA S.A.S. and of the owners themselves.
BOOKING PROCEDURE WITH BANK TRANSFER
Once the reservation request by bank transfer has been received (via website/e-mail) and the availability for the requested period of the property verified, SERVICE VALDERA S.A.S. will reserve it for the client by sending (via e-mail) the booking confirmation with the necessary bank details for the requested payment. The reservation is confirmed only when the payment within the established terms and copy of the bank transfer have been received. For last minute bookings (within 60 days prior the arrival) you have to directly proceed with the reservation, which is in any case binding and validated by the copy of the transaction made within the expiry date, and confirmed at its reception. The reservation request with bank transfer, if not confirmed by the client within the communicated expiry date and time, will be automatically cancelled by the system. In order to complete the reservation it is mandatory to complete the online check-in provided after booking.
ONLINE BOOKING PROCEDURE
The structures on the SERVICE VALDERA S.A.S. website can directly be booked online by proceeding with the deposit payment by credit card. In this case the booking is confirmed when SERVICE VALDERA S.A.S. will accept the payment and send the receipt/invoice for the payment itself. At the moment of the acceptance of the option or reservation. The clients will receive from SERVICE VALDERA S.A.S.(via e-mail) the booking form with personal data of the client, amounts and expiry dates of the different payments (DEPOSIT/BALANCE), payment conditions in addition to the general booking terms. In order to complete the reservation and activate the insurance policy of all the participating people, the booking form has to be filled in, signes and sent back via email within 5 days from the confirmation, and its necessary to indicate all the participants’ names and details.
RESERVATIONS MADE LESS THAN 60 DAYS FROM THE BEGINNING OF STAY
For reservations made less than 60 days from the beginning of the stay, the clients have to proceed with a single payment of the total amount of the rental at the time of the booking. The terms of payment will be the same as those in the normal booking procedure.
TERMS OF PAYMENT VALID FOR RESERVATIONS OF LEASES WITH MAXIMUM DURATION OF 4 WEEKS
The booking form contains the amounts and dates of the different payments due to complete the reservation, as follows:
- To be paid at the time of booking: 30% as DEPOSIT calculated on the rental listed price, plus 3,0% as EV Reservation fees.
- To be paid within 60 days prior to the beginning of lease: 70% as BALANCE to be paid by bank transfer or credit card.
The Reservation fees (3,0% of the rental price) include: Booking management fee
Upon receipt of the deposit SERVICE VALDERA S.A.S .”SV” will send to the clients, by e-mail:
- Booking confirmation;
Upon receipt of the balance SERVICE VALDERA S.A.S. “SV” will send to the clients, by e-mail, the documentation regarding the reservation:
- Directions to reach the property booked;
NB: On the SERVICE VALDERA S.A.S. website prices are displayed with the foreign exchange rate, updated daily. Anyway, payments for bookings will be regulated and accepted exclusively in EURO.
*Except special terms and conditions, specified at the moment of the reservation.
The present contract under Article 32 of the Tourism Code does not provide the right of withdrawal pursuant to the Legislative Decree of 6 September 2005, No 206 for contracts concluded at a distance. However, cancellation of the booking is possible, and must be sent in working days (Monday to Friday from 09.00 to 19.00) prior the arrival, which does not include the day of arrival itself and the one of the notification itself. The notification must be sent through email to: firstname.lastname@example.org specifying “Request Cancellation” and all the booking details.
CANCELLATIONS VALID FOR RESERVATIONS OF LEASE WITH MAXIMUM DURATION OF 4 WEEKS
The cancellation of a booking, even if replaced by another one, has the following penalties:
- 30% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation of reservation notified before and not later than 60 days prior the beginning of stay;
- 60% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation of reservation notified between the 59th and the 30th day prior the beginning of stay;
- 80% of the total price (rental price for the booked period) plus SV Reservation fees in the case of cancellation of reservation notified between the 29th and the 15th day prior the beginning of stay;
- 100% of the total price (rental price for the booked period) plus SV Reservation fees in case of cancellation of reservation notified within 14 days of the beginning of stay.
** Service Valdera “SV” booking fees are never refundable
CONDITIONS AND TERMS OF PAYMENT VALID FOR RESERVATIONS OF LEASES SUPERIOR TO 4 WEEKS
For leases superior to 4 weeks, where possible and in receptive structures, the terms of payment and cancellation and the deposits will be subject to changes that will be notified with the relative documents at the time of the request/booking. For stays of this duration SERVICE VALDERA S.A.S. recommends the guest to make an inspection at the villa, prior to the final confirmation of the reservation. Before the final confirmation of the booking, especially for stays superior to 4 weeks, the customer can request a personal inspection at the villa (or apartment) of his own interest. The customer is always required to read carefully and accurately descriptions, prices and technical information of the property, described on the website emmavillas.com. The customer can also ask the property plans to the booking operators or any other information not included in the pages of our site.
CHANGES TO THE RESERVATION REQUESTED BY THE CLIENT
Changes requested on the property after a reservation has been confirmed, do not bind SERVICE VALDERA S.A.S.in the event these cannot be met. SERVICE VALDERA S.A.S. will do everything to satisfy the client’s need, however, any changes or modifications, if accepted by Service Valdera S.a.s. will entail a fixed charge of Euro 50.00 for the client. In case of a request for a change regarding properties with different versions, the change of the booking into the version with less sleeps than the one booked before entails a penalty which may change according to the reserved period and has to be established with the owners.
RESPONSIBILITY AND COMPLAINTS
All the properties listed in the SERVICE VALDERA S.A.S. catalogue and on the website www.emmavillas.com have been examined and photographed by Service Valdera S.a.s.. The descriptions published by our company correspond to the state of the properties at the time of the visit and acquisition, and have been written in the most truthful way. What SERVICE VALDERA S.A.S .offers the clients, is a way of life: the possibility to experience and learn the habits and customs of the local population by spending a holiday in private houses which represent Italian tradition and history and which do not respond to the categories internationally recognized, but follow the personal tastes of the owners. Any minor deficiency related to the characteristics of the architecture and traditions of the location cannot be considered as a ground for complaint. SERVICE VALDERA S.A.S .cannot be held responsible in case the property does not match the personal liking of the client, since the client has signed the contract, which it is clearly requested to carefully read the property’s detailed page in all its parts. Moreover SERVICE VALDERA S.A.S. provides clients with all the pictures, descriptions, videos, maps and detailed information about the property booked. In case of people with disabilities, or limited mobility we would like to point out that some of the structures, even if they contain bedrooms and bathrooms adapted for disabled guests, are country houses, with all the limitations and architectural barriers. Also, where children are present, we advise you to pay attention to the descriptions and photographs of the properties and to request further details to the SERVICE VALDERA S.A.S. operators in order to ensure that the chosen property is suitable. SERVICE VALDERA S.A.S. cannot be held responsible if the client has not read the detailed description of the site correctly, has not requested the floor plan of the property or not contacted the booking operators for further information. Before the final confirmation of the booking, the customer can also request a personal inspection at the villa of his own interest. In the case of cancellation of bookings of 3 or more weeks full refunds are not expected. The criteria adopted by SERVICE VALDERA S.A.S.in the choice and selection of the structures are based on the identification of the features and accessories that can guarantee a good degree of comfort responding positively to the needs of an international public. If upon arrival, or during the week the client should note serious inaccuracies in the description of the property, or if a problem should arise that he is not able to solve or minimize, the client can contact the SERVICE VALDERA S.A.S. Office, by calling +39 0587 628261 or +39 3286004453 or with email: email@example.com during office hours from Monday to Friday (8.30 a.m. – 9.00 p.m.), on Saturday and Sunday (9.00 a.m.- 12.00 a.m.). The client has to confirm the complaint by writing within 12 hours from the arrival at the property or from the acknowledgement of the problem via e-mail (firstname.lastname@example.org). SERVICE VALDERA S.A.S. will endeavor to solve the problem as quickly as possible to ensure guests a pleasant stay at the reserved property. Service Valdera S.a.s. , however, reserves the right for their representative to verify on site and during the stay of the holidaymakers the reasons for the complaint and any inaccuracies of the owner, both inside and outside the property. If a client should present SERVICE VALDERA S.A.S. a complaint after the end of the stay, no form of refund will be recognized. Clients have no right to be refunded, unless they have contacted our office or representatives during their stay in one of our properties. Furthermore, no refund will be recognized to clients who leave the structure on request of the owners due to lack of notification regarding people in excess or the presence of animals (the number of people in excess and the presence of animals must always be notified to SERVICE VALDERA S.A.S. and accepted by them in agreement with the owners) or in the absence of payment of the security deposit requested on arrival. No form of refund will be given to clients who, in case of misunderstandings or problems, leave the property without prior written notice to Service Valdera S.a.s., or to clients who decide to leave the reserved property earlier, with no valid reasons or serious inconvenience. No form of refund will be given to clients who decide to leave the property earlier without giving SERVICE VALDERA S.A.S. written explanation and justification in advance, or who have not properly consulted the website and have found conditions not appropriate to them, or without giving the representative of SERVICE VALDERA S.A.S. the chance to extenuating circumstances. SERVICE VALDERA S.A.S. does not recognize as grounds for complaint ascribable to SERVICE VALDERA S.A.S. or the owner: weather conditions, presence of local fauna, mosquitoes and insect bites (the presence of “wandering” animals may occur considering the geographic location of the structures, especially if the location is in isolated areas and/or in the countryside). SERVICE VALDERA S.A.S. does not recognize as grounds for complaint the lack of electricity, gas or water if this depends on government agencies, external circumstances or due to force majeure. SERVICE VALDERA S.A.S. also, unless otherwise noted in the booking documents, cannot guarantee the potability of the water in the properties. SERVICE VALDERA S.A.S. declines any liability for possible inconvenience caused by third parties, i.e. maintenance of of public roads or restoration of buildings or similar in proximity to the rented properties. Moreover, the owners and Service Valdera S.a.s. , refuse any responsibility for personal items and/or of value left unattended inside the property, especially if no preventive measures have been taken.
WITHDRAWAL OF THE ORGANIZATOR
In the event that SERVICE VALDERA S.A.S.is forced to cancel the clients’ booking for reasons beyond their control or for reasons of force majeure, they will allocate, in agreement with the client, a new property with the same requisites of or the same standard level of the one previously booked. In the event that the price of the new property is less than the previously booked property, SERVICE VALDERA S.A.S. will arrange for a refund in favor of the client equal to the difference, whilst in the event that the price of the new property exceeds by 10% the sum paid by the client, the client, by accepting the proposed property, will be required to pay the difference of the higher price. If the client accepts the substitution of the property following his complaint, he does not have to ask and/or expect anything, neither from SERVICE VALDERA S.A.S. or from the owner of the property previously booked and then substituted. If the parties fail to agree to the substitution of the property, after receiving the written cancellation of the contract from the client, SERVICE VALDERA S.A.S. will refund the amount paid less the registration fee. In no case will SERVICE VALDERA S.A.S. pay hotel bills or of other kind of accommodation.
ROADS and distances: the structures of SERVICE VALDERA S.A.S. are mostly country houses, located in uncontaminated and quiet places; this is the reason why the roads leading to the properties are often unpaved, sometimes not very large, and in some cases quite steep or uneven. SERVICE VALDERA S.A.S. tries to be exact in describing the roads and the distances of the properties from the towns/villages and in giving advice on what kind of car to use. We therefore kindly ask clients to carefully read the property’s profile on the website (in the part “Location and Map) in order to check the description of the road. This section also provides a satellite map “Google Maps” where you’ll be able to see the exact position of the structures and in most cases, even the access roads to the properties. SERVICE VALDERA S.A.S. cannot be blamed for adverse weather conditions which make the roads more difficult to travel on or if the clients are not expert in driving on unpaved roads. Moreover, SERVICE VALDERA S.A.S.is not liable if the client has not carefully read everything on the emmavillas.com website, as required and signed at the moment of the booking, overlooking special advices.
SERVICES AND EXTRA COSTS
Every property’s profile, in the section dedicated to the prices, clearly displays what is included and what is not included in the rental price. The additional services, as extra cleaning or change of linen (where it is possible to offer these services), are on request and can be booked 60 days prior the arrival. After that term, the confirmation is subject to the availability of the supplier.
Heating and electricity cost (where required): The cost can be a flat rate (fixed weekly) or can be calculated on the basis of consumption, according to the rates in effect at the time of stay. The cost, in the event that it is a flat rate, must be paid at the time of online check-in through the Smart Hospitality service provided through the “Emma” app; in the event that heating and electricity have to be paid according to consumption, the relative cost must be paid by the customer directly on site to the owner or to a manager of the structure upon departure.
Use of the heating and air conditioning: The use of heating and air conditioning, in regards to temperature and period of use, is regulated by laws which vary from region to region. In general, heating can be used from November to April, for a maximum of 8 hours a day, whilst air conditioning can be used during the summer months. (The regulations regarding the on and off period and temperature varies from region to region). Clients must follow these rules without fail.
USB for internet connection: SERVICE VALDERA S.A.S. and the owners of the structures in which internet connect is free , are not liable for any malfunction caused by technical problems for which clients are advised to refer directly to specialized centres in the area. In regards to the ADSL and WiFi connections (the subscription is made independently by the owners) in mostly private structures, in the countryside and in areas far from the town centres, and for not broadband connections, slowing downs or malfunctioning can occur and be caused by atmospheric agents, network instability, and/or causes not attributable to SERVICE VALDERA S.A.S. or to the owner. In case of malfunctioning the owners will do their best in order to solve any inconvenience, but we would like to specify that some connections could not be proper for works requiring the download of a big amount of megabytes. The connection of several devices at the same time can be the cause of a service malfunctioning.
Electric car charging. It is not permitted to charge electric cars in the absence of a specific charge point and without the consent of SERVICE VALDERA S.A.S .and/or the owner of the booked facility; in the event of failure to comply with this rule, the client will be required to pay any extra costs resulting from the use for the charging and any structural damage caused to the electrical system and/or to the property.
ARRIVAL AND DEPARTURE TIMES
The day of arrival and departure is Saturday, and the expected arrival times are between 4.00 pm and 7.00 pm, unless otherwise specified in the property information sheet. The customer is recommended to communicate their arrival time at least a week in advance so that the owner or his representative can be on site to welcome the client and facilitate his admission. This communication can be made through email: email@example.com directly. In the event the arrival is later in the evening and after 08.00 p.m., SERVICE VALDERA S.A.S. will facilitate the arrival of the clients at the reserved property, trusting in the collaboration of the owners who may require an extra charge for a late check-in. Any changes regarding the date and time of arrival must be notified to SERVICE VALDERA S.A.S. via e-mail or by telephone to the numbers on the final travel documentation (owner, SERVICE VALDERA S.A.S. office in order to better organize the check-in. If the owner will not be informed about a possible delay notified on the arrival day and is not able to accept the “late check – in”, the client will bear the cost of an overnight stay at a different structure to that booked with Service Valdera S.a.s. without requiring anything from SERVICE VALDERA S.A.S. or the owner, who will in any case do their best to satisfy the client. Departure from the property will be in the morning before 10.00 am, allowing access to the owner to check the state of the property and to the cleaning staff to put the house in order at least an hour before the announced departure time. In the event that guest’s check-out before 08.00 am the owners, at their discretion, may require an extra charge which will be indicated at the time of the request for early check-out. The departure time, however, must always be communicated at least 12 hours beforehand to the owner or property manager.
ARRIVAL AT THE PROPERTY:
On arrival at the property clients are asked to present their entry voucher and valid ID (passport or identity card) to the owner or his representative for registration as required by Italian law, if not communicated before in the reserved area of each client through the National Security Form. Without these documents access to the property will be at the discretion of the owner.
NUMBER OF GUESTS AND THEIR IDENTIFICATION
At the time of booking, clients are required to enter the names and ages of the people who will be staying in the property in the Public Security Form, which can be seen and filled out on the reserved area of the website, for the communication of people present to the competent authorities. On the form of each property, on both web and catalogue, a maximum number of people that the structure is able to accommodate is indicated. This number (adults – children – infants) may not be exceeded in any way. In the case of changes in the number of people present or in the arrangement of the bedrooms upon arrival, if the owner has not been previously informed, and has not accepted any changes, he will not be required to respect them. Should it be in his power to satisfy the clients, they will still be obliged to pay the required supplements.
Events in the villa: Only certain properties are suitable for hosting events, therefore Service Valdera S.a.s., for any particular request and before making any booking, always recommends contacting our Booking Office by phone at +39 0587 628261 or communication through email: firstname.lastname@example.org . The realization of any type of event is subject to SERVICE VALDERA S.A.S. approval, therefore the request must be expressly made by the client sufficiently in advance and must be formally approved by the company; in case of approval the clients have to pay the extra costs based on the number of people present at the event (and based on all other particular requests or necessity). Without formal authorization from the company and the owner of the structure, it is not permitted to organize events in the villa (birthday or anniversary parties, weddings, private parties, etc.) and it is therefore not permitted to organize catering, music and other banqueting services that require external staff.
INFANTS 0-24 months:
SERVICE VALDERA S.A.S. will be happy to provide cribs, cots and highchairs for the children. Most of the houses offer the first cot, which is free of charge. For additional cots there is a cost of Euro 60.00 each per week. SERVICE VALDERA S.A.S. requires the communication of the number of cots required through the Booking Form and at least 30 days prior to arrival. Children who fall into this category are infants under the age of 2.
Each property information sheet indicates whether pets are allowed or not. At the time of booking the client is required to communicate any pets he will be bringing with him, indicating the number and size. The owner can refuse access to clients who bring pets without having notified it at the time of booking or can refuse to accept pets when the number seems excessive for the property. Charge for extra cleaning will be required on site.
Initial and final housecleaning are included in the rental price unless otherwise specified in the house information sheet published on the website and in the catalogue. The weekly housecleaning (applicable on receptive structure only) does not include cleaning the kitchen and waste disposal. Properties must be returned in good hygienic conditions in all parts and accessories. If not, the client will be required to pay the owner or his representative the cost needed for cleaning. If the guests do not dispose of waste from the property the owner or his representative may ask for an additional charge for this service. The kitchen must be left clean and tidy. If, for any reason, including time, guests cannot clean the kitchen and the furnishings/fittings before their departure, the owner will be entitled to request an extra charge for it to be cleaned.
MAINTENANCE OF THE POOL AND PARK
The pools will be open in the periods indicated on the information sheet of each property (opening in low season will be regulated according to the weather conditions). Any pool opening outside the indicated period will be agreed with the owner and will require payment of an additional charge. The gardeners and property managers in general constantly work hardly in order to keep the park in excellent condition at all times (with green and regularly watered lawns, cut grass, manicured flowers, etc.). However, it should be noted that the state of the lawns of the properties may not comply with the photos published on the site in the event of periods of severe and prolonged drought and / or in the event that there are municipal / government ordinances that rationalize or prevent the consumption of water for irrigation uses. In this case, SERVICE VALDERA S.A.S. cannot be held responsible for any pejorative state of the gardens.
EXCEPTIONAL MAINTENANCE AND INTERVENTION
In the event of exceptional maintenance or intervention essential for the smooth running of the holiday the clients may not in any circumstances prevent access of the owners or the managers of the facilities to the property or the house. It is understood that the owners will always provide prior notice and will require the presence of the guests themselves, it being understood that where guests cannot be present during the work progress, the owners or their representatives can however enter the houses, if necessary, to carry out any repairs.
Based on the provisions of art. 4 of the Legislative Decree n. 23 of 14 March 2011) Italian municipalities with a prevalent tourist vocation can apply for the tourist tax, intended to finance interventions in the field of tourism including those in support of accommodation facilities, the maintenance, use and recovery of cultural and environmental assets, as well as local public services. The tax is applied to each overnight stay (i.e. for each person and for each night), and the amounts (generally between € 0.50 and € 5.00 per person per night) are established by the Municipality to which the booked property belongs; there may be any exemptions (such as for children under 14, disabled people, etc.). The tax, if provided by the municipality of the property, can be paid with the smart hospitality service via the “EMMA” web-app, during the online check-in phases.
RULES OF CONDUCT
Guests are kindly requested to comply with the standards of conduct in force in our Country, regarding good behaviour, and to have great respect for the owner and the structure in which they are staying. It is forbidden to move furniture around in the house, to take furniture and furnishings outside the house and/or to use them in a different way to which they should be used. In the event in which a guest does not respect the standards of good behaviour and this results in damage to the structure or the furnishings therein or to the outdoor equipment regarding the garden and pool, the owner will have the right, at his sole discretion, to consider the lease terminated via verbal communication to the guest and copy in writing to the agency and ask for the immediate removal of the client from the property with the right to appeal also to the police. SERVICE VALDERA S.A.S. denies any liability in the case of disputes between the client and owner. In the event of legal action Service Valdera S.a.s. and the owner will provide the client with information about the competent court.
TREATMENT OF PERSONAL DATA
Personal data and other elements acquired by our Service Valdera S.a.s. during the course of the assignment, will be subject to secrecy and will be treated in compliance with the privacy and the rights of the person through the systematic application on our part of appropriate measures of protection and guarantee prepared both for paper and electronic processing of data and measured to the specificity of the data itself (simple personal data or sensitive or judicial data). Pursuant to the effects of the Legislative Decree 196/03 we inform the client that his personal data will be processed only for purposes determined by the contract for such purposes (including for accounting and administrative purposes). All the SERVICE VALDERA S.A.S. documents are written in Italian and English (used as the official International language), all rules and regulations are determined and enforced by Italian Law.